Refund policy

Return, Cancellation & Refund Policy

Thank you for choosing Red Cloak Home. Each of our bars, furniture pieces, retail fixtures, and custom wood creations is handcrafted specifically for our customers. Because every order is built to order and often customized to individual specifications, all sales are considered custom orders.

Custom Order Policy

Due to the custom nature of our products, Red Cloak Home does not offer returns, exchanges, or refunds once production has begun. Materials are purchased and production scheduling begins shortly after an order is placed, making it impossible for us to resell most items.

Cancellation Policy

Customers may request cancellation of an order within fourteen (14) calendar days of the original purchase date.

Approved cancellations will be subject to a 35% cancellation fee, calculated from the total purchase price. This fee covers design time, administrative costs, material procurement, production scheduling, and other expenses incurred in preparation for your custom build.

After the 14-day cancellation period has expired, orders cannot be canceled and no refunds will be issued.

Our Commitment to Customer Satisfaction

At Red Cloak Home, we take great pride in our craftsmanship and customer service. If you experience an issue with your order, we ask that you contact us directly so we can review the situation and work together toward a fair and reasonable resolution.

By placing an order, the customer agrees to provide Red Cloak Home a reasonable opportunity to inspect, evaluate, and address any concerns regarding the product before pursuing any payment disputes or chargebacks.

Payment Disputes and Chargebacks

Customers acknowledge and agree to the terms of this policy at the time of purchase. If a chargeback or payment dispute is initiated for an order that is subject to this policy without first providing Red Cloak Home a reasonable opportunity to resolve the matter, Red Cloak Home reserves all rights and remedies available under applicable law to recover funds, products, damages, collection costs, court costs, attorney fees, and any other expenses incurred as a result of the dispute.

Acceptance of Terms

By submitting an order with Red Cloak Home, the customer acknowledges that they have read, understood, and agreed to this Return, Cancellation, and Refund Policy and understand that all products are custom-built and subject to the terms outlined above.

We appreciate your business and look forward to creating a handcrafted piece that you and your family will enjoy for years to come.