Refund policy

Red Cloak Wood Designs takes customer satisfaction very seriously. We want you to love your product.

Our order cancelation policy is as follows: You have 24 hours to cancel your order on any product. After 24 hours we will allow cancelation on any purchase other than bars, furniture or custom-made products with a 15% restocking fee. All sales and orders of bars, furniture or custom-made items are final. No cancellations are accepted. You may reach out to us to discuss redcloakwooddesigns@gmail.com. If we agree to cancel the order depending upon where in the build process the order is there is a 40 % cancelation fee. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. On defective or damaged items

If you change your mind about your product, you will be responsible for return shipping. We will gladly accept the return with the knowledge that your refund will be issued minus original shipping costs and a 15% restocking fee. 

Any furniture product or bars have a no return policy. If something is wrong we will do all that we can to remedy your issue. 

If you received the wrong product we will provide a return label to send back correcting OUR mistake.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@redcloakhome.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@redcloakhome.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Business Address: 822 East Campus Avenue, Davidsville Pennsylvania 15928, United States

Email: info@redcloakhome.com

Phone: +1 724-531-0814

Hours Of Operation: Mon-Fri :8:00AM-4:00PM