Frequently Asked Questions

Got Questions? We’ve Got Straight Answers.

Red Cloak Wood Designs Inc doesn’t leave you guessing. We break down the details: shipping, custom builds, returns, and everything in between. If it’s not in here, hit us up. We don’t do radio silence.

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What makes Red Cloak Wood Designs different from other barnwood bar builders?

Most bars on the market are built with new lumber that’s stained or distressed to look old. Red Cloak uses real reclaimed barnwood pulled from historic Pennsylvania barns that have already survived more than 200 years of harsh winters. That wood has proven its strength, stability, and durability long before it ever becomes a bar.

Is reclaimed barn wood really better than new wood?

Yes, especially for a bar that needs to hold up over time. Reclaimed barn wood is denser, stronger, and far more stable than most modern lumber. New wood may look good at first, but it hasn’t gone through decades of expansion, contraction, and weather exposure. Barn wood already has, which is why it performs better long term.

Are Red Cloak bars safe for outdoor use?

They are built for it. Every Red Cloak bar is sealed using a marine-grade, patented formula designed to withstand fresh water, salt water, humidity, spills, and temperature changes. The same type of finish trusted on boats is used on these bars, making them suitable for patios, porches, and outdoor entertaining spaces.

Do Red Cloak bars work indoors as well?

Absolutely. These bars are designed for both indoor and outdoor use. Many customers install them in game rooms, basements, man caves, and entertainment rooms, then later move them outdoors or vice versa. The build and finish support both environments.

Why does Red Cloak use pressure treated wood that’s aged and oven cured?

Pressure treated wood adds durability, but if it isn’t properly aged and cured, it can continue to move and warp for years. Red Cloak only uses pressure treated wood that has already gone through the aging and oven curing process. This allows the wood to settle naturally before it’s sealed, helping prevent future movement and structural issues.

Why are Red Cloak bars built in a climate controlled facility?

Wood reacts to temperature and humidity changes. Building in a climate controlled environment ensures consistent conditions during construction, better adhesion of reclaimed barn wood, and a finished bar that stays level and stable once it’s installed in your space.

Are all Red Cloak bars handmade?

Yes. Every bar is built by hand, not mass produced by machines. That hands-on approach allows the builders to work with each individual piece of reclaimed wood, respecting its character and structure. It also means no two bars are ever exactly alike.

Will my bar look exactly like the photos online?

No, and that’s intentional. Each bar is made from reclaimed barn wood with its own grain patterns, knots, and history. While the size, layout, and features are consistent, the wood itself will always be one of a kind.

How long do Red Cloak bars last?

These bars are built to last for decades, not a few seasons. Many customers view their purchase as a generational piece, something that can be passed down along with the memories made around it. This is the opposite of throwaway furniture.

How long does it take to receive a custom bar?

Most bars are made to order with a typical lead time of six to eight weeks. Because each bar is built by hand using reclaimed materials, the focus is on doing it right, not rushing it out the door.

Is a Red Cloak bar a good holiday gift if it won’t arrive immediately?

Many customers purchase during the holidays knowing the bar will arrive later. A photo, a note, or a printed rendering makes for a meaningful gift, and the finished bar becomes something the whole family looks forward to when it arrives.

Can I customize my bar?

Yes. Red Cloak offers customization options depending on the bar style, including size, layout, and functional features. Specific options are listed on each product page or can be discussed directly with the team.

What is the return policy?

Please see our return policies located in the footer of our home page.

What are the shipping options?

LTL Freight Shipping & Delivery Policy

At Red Cloak Home, many of our products are large, substantial, handcrafted pieces that simply aren't going to fit in the neighborhood delivery van. Our custom bars, retail counters, cash wraps, reception desks, kitchen islands, and other large furniture pieces are shipped using LTL (Less-Than-Truckload) freight delivery.

We work with major freight carriers to secure competitive shipping rates while making the delivery process as straightforward and transparent as possible.

What Does LTL Freight Delivery Mean?

LTL freight is specifically designed for large and heavy shipments that cannot be shipped through traditional parcel carriers.

Your completed Red Cloak Home piece will be properly prepared for freight transportation and delivered by an LTL carrier to the shipping address provided with your order.

Standard LTL freight delivery is curbside/driveway delivery.

The freight carrier will deliver your shipment to an accessible location at your property, such as the curb or driveway. The freight carrier does not move furniture inside your home or business, unpack it, assemble it, or place it in its final location.

Because our pieces can be large and heavy, customers should make arrangements in advance to have adequate help and/or appropriate equipment available to move the product from the delivery location.

How Much Does Freight Shipping Cost?

We have relationships with major freight carriers and work to obtain some of the most economical shipping rates reasonably available for your particular shipment.

Shipping costs vary based on several factors, including:

  • Delivery location
  • Size and weight of the finished product
  • Number of pieces being shipped
  • Freight requirements
  • Accessibility of the delivery location
  • Additional freight services requested

For many of our products and delivery locations, LTL freight shipping typically falls within approximately $400–$700.

This is an estimated typical range only. Larger products, longer distances, unusual delivery locations, or shipments requiring additional services may cost more.

No Surprise Shipping Charges

We know shipping is an important part of the total cost of a custom furniture project.

That's why shipping costs are discussed upfront during your initial design consultation.

Once we know what we're building and where it's going, we can discuss the anticipated freight cost with you as part of the overall project.

You will not finish designing your dream bar, counter, or desk only to discover an unexpected freight charge at the end.

We want you to understand the anticipated cost of your project, including delivery, before moving forward.

Optional Shipping Insurance

You'll also have the opportunity to discuss shipping insurance for your order.

Your Red Cloak Home piece represents a significant investment, and optional freight/shipping insurance may provide additional protection while your order is in transit.

Available coverage, cost, terms, exclusions, claim requirements, and carrier procedures will be discussed when applicable so you can decide whether additional coverage is right for your shipment.

Preparing for Delivery

Before your order ships, please make sure you are prepared to receive a large freight delivery.

We recommend:

  • Confirming that the delivery address is correct and accessible to a freight truck
  • Having sufficient people available to move your furniture from the curb or driveway
  • Planning in advance for particularly large or heavy pieces
  • Measuring doors, hallways, stairways, elevators, and other access points before ordering
  • Inspecting the shipment carefully when it arrives

Please remember that standard LTL delivery does not include moving the product into your home or business.

Questions About Shipping?

Have questions about getting a Red Cloak Home piece to your location?

Talk to us before you order.

We'll discuss your project, delivery location, anticipated freight costs, and available shipping options during the design process so you know what to expect.

At Red Cloak Home, we believe the only big surprise should be how incredible your finished piece looks in your space, not the freight bill.

What are the international taxes, duties, etc., that I have to pay?

International customers are responsible for all customs and duty taxes.

When will I receive my order?

Our production times vary depending upon the time of the year. We tell all clients we typically run between 4-8 weeks. We do everything possible to get your project completed as quickly as possible. However with all handmade items it can take time to build the best product possible. If you have more urgent needs, please reach out and we will let you know what we can do to accomodate.

What do I do if I never received my order?

Please reach out to us and we will make every effort to locate your package.

What do I do if I received a defective order?

Notify us immediately and we will gladly make things right for you.

How do I make changes to an order I’ve already placed?

Please email us at redcloakwooddesigns@gmail.com.

Where are you located?

We are located in Pennsylvania, United States.

How do I contact your company if my question isn’t answered here?

Please feel free to email any questions to redcloakhome@gmail.com.