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What is the return policy? Please see our return policies located in the footer of our home page
- What are the shipping options? We use UPS or USPS for many of our products. Our larger products must be shipped via LTL Freight
- What are the international taxes, duties, etc., that I have to pay? International Customers are responsible for all customs and duty taxes.
- When will I receive my order? While we ship are ready to ship products within 48 hours, many of our products are custom made and require a bit more production time.
- What do I do if I never received my order? Please reach out to us and we will make every effort to locate your package.
- What do I do if I received a defective order? Notify us immediately and we will gladly make things right for you.
- How do I make changes to an order I’ve already placed? Please email us redcloakwooddesigns@gmail.com
- Where are you located? We are located in Pennsylvania, United States
- How is the product made? 90% of our products are made in our shop by hand in USA Where do the materials come from? We ethically source all of our products and materials from all over the world
- How do I contact your company if my question isn’t answered here?
- Please feel free to email any questions to redcloakwooddesigns@gmail.com
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